Get Ready for your Getaway
Find important details regarding your reservation, access, and site highlights below.Mobile Digital Key Entry
We use an electronic key system to simplify your check-in. Prior to your stay, you must install this mobile application and register your phone number in order to receive your keys.
Once registered, please confirm by email or text with your first and last name. Digital keys will be sent directly to your device as soon as the suite is ready on the day of arrival.
The app will provide mobile, contactless initial access. Physical keys will be left in the suite as an alternative to use during your stay. This allows you to switch to a physical key card after you check-in, or you may use the app throughout your stay.
Download Salto’s
JustIN Mobile App
- How to Use Your Electronic Key
- Building Access
- Check-In
- Check-Out
Unlock assigned doors from the JustIN Mobile app by selecting the green key logo within the app.
When accessing your suite, elevators and common area doors, please hold the back of your mobile device flat against the reader while activating the key.
Need a hand?
Our team is available to assist you with your trip planning, as well as provide support during and after your stay.
Host Hours
Sunday-Thursday 9:00am-5:00pm
Friday 24-Hour Coverage
Saturday 7:00am to 11:00pm
Parking
Please let us know ahead of time if you’ll require parking during your stay. We’ll need to know your check-in date and the number of nights that you’ll be joining us. We’ll also require the make, model, license plate, and province of registration for your vehicle to be registered for Impark services.
While there are pay-to-park meters on site, these bill at an hourly rate. By contacting guest services ahead of time, you’ll be eligible for the preferred $10/day arrangement with Impark.
Upon your arrival, please access parking via the second entry point on Richter Street. Or via Swordy through the front lot. Parking is permitted within any stall that is not marked as reserved within either parking lot.
Our accessible lot is monitored and managed by Reef Parking Authority. Off-property parking is limited, but available, at no additional cost.
Pet-Friendly Accommodation
There is a $30 one-time pet fee associated with our pet-friendly accommodation options. Please let us know ahead of time if you’ll have pets joining you, we’ll be happy to update your reservation to include your pet.
Pets are welcome in common area hallways and elevators on a leash but are not permitted within the amenity room or 3rd-floor terrace.
Looking for pet-friendly activities in Kelowna?
More Information
- Non-Smoking Policy
- Garbage & Recycling
- Housekeeping
- Bike Storage
- 3rd Floor Outdoor Terrace
- Internet
- Noise & Quiet Time
- Property Damage
- Food & Beverage
The Shore Kelowna is committed to maintaining a smoke free and vape free property, including the amenity deck and private balcony spaces. Although smoking is not permitted within the building or on exterior balconies, guests are permitted to smoke outside the building in designated areas on the main floor. Guests who do not comply will be charged up to a $500 room-recovery fee per incident to restore guest rooms to a smoke-free condition.
Contact Us
Please feel free to text or call our Guest Services Team should you require assistance at any time. We look forward to welcoming you and hope that you enjoy your time in the Okanagan.
Guest Services
(778) 214-1536
stay@theshorekelowna.com
*on-site personnel are limited from September 1st through to May 1st and response times can vary.
Thank you for choosing to stay with us at the Shore.